Let’s Get Started
If your service has advised that portfolios may now be viewed on My Family Lounge, you would have received a welcome email from your child’s service to register your My Family Lounge account. If you’ve not received this email, please contact your service directly and no need to follow the steps below.
How Do I Register for the Online Waitlist?
How Do I Complete Registration for the Online Waitlist and use My Family Lounge?
How Do I use The My Family Lounge App?
QK Technologies Pty Ltd (QK) ACN 119 998 122 is committed to maintaining the privacy and security of Your personal information and complying with the obligations under the Privacy Act 1988 (Cth) and the applicable Australian Privacy Principles. This policy can be viewed on our website www.qktech.com.au
By accessing our Website and using our Services, You consent to the terms of this Policy and agree to be bound by it and our End User Licensing Agreement.
In relation to this policy, the use of the terms “You” or “Your” refers to all users of our website and our products and services.
QK collects Your personal information
QK is a provider of various software solutions provided to businesses and individuals on an ongoing basis.
The Service involves the storage of data about a company or individual. That data can include personal information. “Personal information” is information about an identifiable individual, and may include but is not limited to information such as the individual’s name, email address, phone number, age, child care attendance related information, child activity records, bank account details, and accounts and financial information.
What personal information we collect and hold
We will only collect personal information from You if it is reasonably necessary to provide services to You. Personal information we may collect and hold includes:
1. Information and content You provide us
When You register to use our services we may collect personal information necessary to offer and fulfil the services You request. This includes Your name, postal address, telephone number, email address and any other details. When You use our services, we will also collect the information and content that is part of the services should You choose to provide it. This includes for example:
- child care related information including child attendance information, child contact information and financial information using our QikKids and QK Kiosk services;
- information about transactions as well as information associated with that transaction including Your name, address, contact details, credit card, bank account information, merchant information and information of the participants associated when You make a direct debit using our QikPay services;
- family details and booking related information including Your name, the names of other members in Your family when using our QK Enrol Services;
- content You provide us including child goals, stories, observations and content contained therein as well details of family members You post about or share it with when using our QK Journeys services.
If You are a client using our services we may collect the information necessary in administering our services including Your bank account details for direct debit payments, Your staff and employer details as well as child lists for management software. We may collect personal information directly from You as a customer of our client.
Where children use our services, we may also collect the above information in respect of the parents/guardians and their children.
We may also collect information that is necessary for a service to be provided, or when You fill in a form on our website. We may also collect information about You when You ask to be included in an email list.
2. Information we collect from others
We may collect information from third parties, such as from merchants and other users of the services including Your name, contact details, transaction details, outstanding payments and customer records. We may also collect information and communications that other people provide when they use our services.
Our clients may use our services in their workplace or business. This means we may collect personal information that the client may send to us either manually or automatically through our services. In most situations we collect personal information about an individual from the client where the parent/guardian has a child enrolled in the childcare centre.
3. Information we collect from use of our online services
We may collect a variety of information from Your interaction with the website and our online services including Your IP Address; the date, time and duration of Your visit; the number of pages You have downloaded; and the type of browser You use.
Some personal information we collect is considered Sensitive Information under the Privacy Act. Sensitive information that we collect includes a person’s state of health or medical history. We use this data in integration with the services that we offer, including the ability to disclose this to others so that they are aware of any health requirements that You may have. Where we collect such data from You we will only do so if it is considered reasonably necessary for us to collect such data for us to perform our functions or activities and You consent, or collection is required by law or another exception under the relevant laws applies.
How we collect Your personal information
We will generally collect personal information directly from You when You:
- register to use the Service (either through us or a client);
- use the Service;
- post to the QK forums, Blogs or Social Media platforms;
- contact the QK support team; and
- visit our Website.
We may also be required to collect personal information about You from a third party. These parties may include merchants, our clients, Your representatives, brokers or other publicly available sources. We also collect Your information from our analytics providers. We may also collect your information from our clients.
Through Your use of the Service, QK may also collect information from You about someone else. If You provide QK with personal information about someone else, You must ensure that You are authorised to disclose that information to QK and that, without QK taking any further steps required by applicable data protection or privacy laws, QK may collect, use and disclose such information for the purposes described in this Policy.
This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information and QK’s identity.
Where requested to do so by QK, You must also assist QK with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.
The purpose for which QK collects, holds, and uses Your personal information
QK collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, QK may use the personal information we have collected from You for purposes related to the Services including to:
- verify Your identity;
- to provide our clients’ services to organisations and individuals;
- providing payroll services and child care management services;
- billing and account management;
- administer the Service;
- notify You of new or changed services offered in relation to the Service;
- carry out marketing or training relating to the Service;
- assist with the resolution of technical support issues or other issues relating to the Service;
- assist in the understanding of client needs to create software development priorities;
- assist in the internal testing of products and services;
- gathering and aggregating information for statistical and research purposes;
- maintaining Your account and Your details;
- providing You with access to restricted areas of the website;
- taking measures to detect fraud;
- perform our internal administration and operations (including, without limitation, distributing payments to our clients, accounting, reporting, risk management, record-keeping, archiving, systems development and testing and staff training);
- comply with laws and regulations in applicable jurisdictions; and
- communicate with You.
By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. QK will only use Your personal information for the purposes described in this Policy or with Your express permission.
It is Your responsibility to keep Your password to the Service/s safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change Your password within the Service.
We agree to not use or disclose this information for a secondary purpose unless You consent to us doing so, or under the circumstances involved we believe You would reasonably expect us to use or disclose the information for a secondary purpose and that that secondary purpose is related to the primary purpose of collection.
QK can aggregate Your non-personally identifiable data
By using the Service, You agree that QK can access, aggregate and use non-personally identifiable data QK has collected from You. This data will in no way identify You or any other individual.
QK may use this aggregated non-personally identifiable data to:
- assist us to better understand how our customers are using the Service,
- provide our customers with further information regarding the uses and benefits of the Service,
- enhance business productivity, including by creating useful business insights from that aggregated data, and
- otherwise to improve the Service.
Anonymity and Pseudonymity
We will generally need to know who You are in order to provide You with our products and services. Where it is reasonable and practicable we may allow You to transact with us anonymously or by using a pseudonym, such as where You make a general enquiry.
However, this is not possible if we are required or authorised by law or other instrument to deal with people who have been appropriately identified, or where it is impracticable for us to deal with individuals who have not identified themselves or who would prefer to use a pseudonym.
Storage and security Your personal information
QK is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored within secure systems that are protected in controlled facilities. Our employees and authorised agents are obliged to respect confidentiality of any personal information held by us.
The Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.
We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to businesses and financial reporting legislation.
Where information is no longer needed for any purpose, we ensure that it is effectively and securely destroyed or de-identified.
Disclosure of Your Personal Information
- service providers, whom we use to provide You with services that we offer including those that verify Your identity, assist in processing transactions, information technology service providers, mailing houses and market research organisations, and organisations that provide us with professional advice such as lawyers, accountants and business advisers, and business partners.
- third parties where we reasonably believe there has been an infringement of Your rights or those of a third party and disclosure of Your information may remedy or assist in the remedy of the infringement;
- other parties to transactions when You use our services, such as other users, merchants and their service providers. We may share information with the other participants in Your transactions to facilitate the transaction and to help resolve disputes and detect and prevent fraud. If You make payments through our services to a merchant, we will provide details of transactions, payment details and call note history as well as reporting to the merchant;
- the client in respect of whose product or service the information was collected and other organisations that are contracted to our client to provide services in relation to the information collected;
- our clients where they are contracted to provide You with our products or services in relation to the information collected; and
- third parties where we believe in good faith we are required to do so by law, or an exception applies under the Privacy Act or with Your consent.
Notwithstanding the above, we may disclose aggregate information and other information that does not personally identify You to such third parties as we may see fit.
In some cases we may need to share some of Your information with organisations outside Australia. When we share Your information with organisations overseas we ensure appropriate data handling and security measures are in place.
If we can’t collect Your personal information
If You do not provide us with the personal information we have requested, we may not be able to provide You with our services.
Notifiable Data Breach
In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act 1988 (Cth) or any other subsequent sections or legislation which supersede this Part IIIC, we will take all reasonable steps to contain the suspected or known breach where possible and follow the following process set out in this clause.
We will take immediate steps to limit any further access or distribution where possible. If we have reasonable grounds to suspect that the data breach is likely to result in serious harm to any individuals involved, then we will take all reasonable steps to ensure an assessment is completed within 30 days of the breach or sooner if possible. We will follow the guide published by the Office of the Australian Information Commissioner (if any) in making this assessment.
If we reasonably determine that the data breach is not likely to result in serious harm to any individuals involved or any remedial action we take is successful in making serious harm no longer likely, then no notification or statement will be made.
Where, following an assessment and undertaking remedial action (if any), we still have reasonable grounds to believe serious harm is likely, as soon as practicable, we will provide a statement to each of the individuals whose data was breached or who are at risk. The statement will contain details of the breach and recommendations of the steps each individual should take. We will also provide a copy of the statement to the Office of the Australian Information Commissioner.
We will then review the incident and take action to prevent future breaches.
You may request access to Your personal information
You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at email@example.com.
QK will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let You know why.
Correction of personal information
If You require access in order to correct Your personal information, You will need to establish why the correction is necessary. We will then take reasonable steps to correct Your information within a reasonable period of time, so that it is accurate, up-to-date, complete, relevant and not misleading. We may also correct Your personal information if we determine that it is inaccurate, out of date, incomplete, irrelevant or misleading.
In certain circumstances we may refuse to update or correct the information held, if we do, we will provide You with a reason why.
We understand the importance of taking extra precautions to protect the privacy and safety of children using our services. Children under the age of 15, or equivalent minimum age in the relevant jurisdiction, are not permitted to use our services, unless their parent or guardian provides verifiable consent.
If we learn that we have collected the personal information of a child under 15, or equivalent minimum age depending on jurisdiction, outside the above circumstances we will take steps to delete the information as soon as possible.
If at any time a parent needs to access, correct, or delete data associated with their child, they may contact us through our Privacy Officer.
In providing the Service, QK utilises “cookies”. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.
You can set Your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.
We do not respond to or honour “Do Not Track” requests at this time.
You can opt-out of any email communications
From time to time we may also use Your personal information to let You know about other products and services from us that You might be interested in, but we will not if You tell us not to.
QK sends billing information, product information, marketing announcements, service updates and service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. QK will remove You at Your request.
QK has a privacy complaints process
If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:
- by e-mail at firstname.lastname@example.org
Our Privacy Officer will endeavour to:
- provide an initial response to Your query or complaint within 10 business days, and
- investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to You by our Privacy Officer.
If You are still not satisfied, You can contact the Australian Information Commission:
Office of the Australian information Commission
Office Address: Level 3, 175 Pitt Street, Sydney NSW 2000
Postal Address: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
This policy may be updated from time to time
QK reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. QK will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.
Last updated: July 2018
As your child attends a childcare service that offers the My Family Lounge parent portal, we’re thrilled to provide all parents with self-paced videos so you feel confident using the parent portal to its full potential. Each module is clearly listed down the page. Simply watch the module video you wish to know more about.
Feel free to watch the videos as many times as you wish and refer to the related topics below for further information.
As your child attends a childcare service that offers the My Family Lounge parent portal, we’re thrilled to provide all parents with self-paced videos so you feel confident using the parent portal to its full potential. Each module is clearly listed down the page. Simply watch the module video you wish to know more about. Feel free to watch the videos as many times as you wish and refer to the related topics below for further information.
QK TECHNOLOGIES – END USER SOFTWARE LICENCE MY FAMILY LOUNGE TERMS AND CONDITIONS
THE FOLLOWING TERMS AND CONDITIONS APPLY FOR END USER LICENCES TO ACCESS MY FAMILY/MY FAMILY LOUNGE SERVERS AND INFORMATION.
1.1 Definitions and Interpretation In these Additional Terms:
1. “Commencement Date” means the date of commencement as the date you first started to use the services;
2. “End User” means you as the licensee and referred to herein as “You” or “Your”;
3. “QK Enhanced” means all current and future products as advertised under the QK Enhanced banner
4. “QK Technologies Pty Ltd” means the owner of My Family/My Family Lounge/QK Enhanced and referred to herein as “We”, “Us” or “Our”;
5. “Servers” means the website and associated infrastructure provided by QK technologies to provide the My Family/My Family Lounge/QK Enhanced services;
6. “Services” means the applications and ability to process, store and share student or child information, including photos and video by using our servers along with any updates, additions or modifications.
7. “Standard Licence Terms” means the licence terms relating to the use of QikKids as described in the Standard Licence and Hosting Terms and Conditions
1.2 The Standard License Terms shall continue to apply in addition to these Additional Terms except where expressly varied by these Additional Terms or to the extent of any inconsistency. Any capitalised terms used in these Additional Terms which have not been defined above shall have the same meaning ascribed to them in the Standard License Terms.
2.1 By accessing or using the services you agree that you have read and understand this agreement and to be legally bound by these terms and conditions of use as they apply to your use and access to the services.
2.2 If you do not agree to be bound by the agreement terms and conditions, do not use the Services.
2.3 We reserve the right to modify and update this agreement at any time and you agree to be bound by the terms and conditions as posted to our web site from time to time.
2.4 Any such modifications to the agreement are enforceable when published. If you do not agree with any modifications or updates, you should cease to use the services and contact us to cancel your access to the services.
3. License to use the Services
3.1 Subject to this agreement, we grant to you a limited, non-transferable and non-exclusive license to access our servers for the sole purpose of using the services.
3.2 In accepting the License, you must: (a.) Agree to this agreement, (b.) Create a valid account, (c.) Have suitable connections to the internet (not provided by us), that permits devices to be connected to the servers. As the services will evolve over time, we reserve the right to modify these requirements at our sole discretion.
4. Licence Fee
4.1 Our fees and charges for your use of the services are set and published on our website and acknowledged by you at the time of commencing to use the services. Fees and conditions may vary from time to time and these will be published to our website. You hereby agree to all such fees and your obligation to pay fees continues through to the termination of your subscription.
5. Registration and Account Security
5.1 When creating an account to use the services, you will provide us information through the registration process. You undertake that all information provided is current, complete and accurate.
5.2 You are responsible for maintaining and safeguarding your security of access including user names and passwords. We encourage you to use “strong” passwords (including upper and lowercase letters, numerals and symbols). We will not be liable for any loss or damage arising from your failure to comply with the above.
6. Content and Use of the Service
6.1 You are responsible for your use of the services, any content and for any consequences thereof. The content you submit or post may be viewed by other users of the service through third party services. You should only provide content you are comfortable sharing under these terms.
6.2 All content posted and transmitted, is the sole responsibility of you and the person who originated such content. We may not monitor the content supplied and posted via the services and we do not take responsibility for the content. Reliance on the content or materials provided on the services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy or reliability of any content.
6.3 You retain your rights to the content you submit or display by using the services. In submitting, posting or displaying content using the service, you acknowledge that you have distributed this right to the content and the information is publishable by Us to other users who may choose to use, copy, reproduce process, adapt, modify, publish, transmit, display and distribute such content in any and all forms of media and distribution now known or later developed.
6.4 For content that is covered by intellectual property rights, like photos and video (IP Content), you specifically give us the following permission; you grant us a perpetual non-exclusive, transferable, sub-licensable, royalty-free, license to use any IP content.
6.5 You take full responsibility for any intellectual property rights infringement that may relate to the content you have provided in using the services. We will respond to notices of alleged copyright infringement in accordance with any applicable law and are properly provided to us. We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion and without any liability to you.
6.6 You will not use the services to do anything unlawful, misleading, malicious or discriminatory, this includes any content that is threatening, incites violence and contains nudity. We reserve the right to remove any such content without prior notice, at our sole discretion and without any liability to you.
7. Restrictions on use
7.1 You may not institute, assist, or become involved in any type of attack, including without limitation denial of service attacks, upon the service or otherwise attempt to disrupt the services or any other person’s use of the services. Any such attempt is a violation of criminal and civil laws. If you make any such attempt, we reserve the right to seek damages or criminal prosecution to the maximum extent permitted by law.
7.2 You may not attempt to gain unauthorised access to the services, others accounts, or the servers, whether through hacking, password mining, false key creation or any other means. If you do receive or gain access to information of others you are obligated to advise us of the details and circumstances of such access.
7.3 You may not obtain or attempt to mine any information from the servers, the website or the applications through any means that are not intentionally made available in us providing the services. You may not decompile, reverse engineer or disassemble the services, any applications located on the servers or the website, including any communications protocol between the website and the servers or the application and the servers.
7.4 Only we may host the services. You may not establish any emulated services environment, regardless of any method that might be used to do so. Prohibited methods may include but are not limited to, protocol emulation, reverse engineering, modifying the application, adding components to the application, or using utility programs to host the services in any manner.
8.1 You warrant that You have not relied on any representation made by QK or any representatives of QK which has not been expressly stated in this Agreement, or as to any profits or benefits which You may obtain from entering into this Agreement, and that You have relied entirely on Your own skill and judgement in deciding to enter into this Agreement.
8.2 You acknowledge that QK shall not be obliged to refund any portion of the Fees paid by you if this Agreement is terminated for any reason.
8.3 The laws of Queensland, Australia govern this Agreement and the parties submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.
* Last updated 12/5/2014
I’ve forgotten my password. Do I have to contact the centre?
No, you can manage this yourself. On the log in screen simply enter your email address and press ‘Forgotten Password’. You will receive an email prompting you to create a new password. See: My Family Lounge – Forgotten Password
Is there a time limit to complete the registration process?
Yes, if you are registering a new account you have 7 days to complete the registration process. If this time has expired you can ‘sign into’ the my Family Lounge using the same email address. You will be advised that the registration hasn’t been completed and a NEW Complete Registration email will be sent. If you are resetting your password you have 1 day, or if the time has expired repeat the ‘Forgotten Password’ process.
Can I access my My Family Lounge account for more than one centre?
Yes, as your account is based on your email address, it may be used when you change centres. This of course relies on each centre using QK Enrol and providing their families with this access. If the new Centre is under a different Company you will need to ‘sign into your my Family Lounge’ Account via their website to link your details.
Can I update my email address and password myself?
Yes, you manage your own account by logging into My Family Lounge and pressing ‘Change’ for your Name, Email, Email Settings and Password.
Retain your My Family Lounge Log in details for life and for any questions contact your child’s service or easily navigate through the Help Guide
The My Family Lounge Help Guide includes the following:
- Registering a waitlist account for a new centre
- Logging onto your account
- Forgotten Password
- Changing your email address for your MFL account
- Accepting offers and completing the enrolment form
- Requesting a change of permanent days
- Casual booking management
- Viewing your child’s portfolio
- Transition reports tab
- Downloading and using the MFL App
For your utmost convenience, download the My Family Lounge App whereby you’re able to manage and secure casual bookings and absent days, as well as view your child’s portfolio and photos 24 hours a day replacing the need for emails and phone calls.
Prior to using the App you will need to complete the registration process for your My Family Lounge account. Click here for more information.
The free App is available for both Android and Apple devices. Simply go to the Play or App store and search ‘My Family Lounge’.