Introduction:

As your child attends a childcare service that offers the My Family Lounge parent portal, we’re thrilled to provide all parents with self-paced videos so you feel confident using the parent portal to its full potential. Each module is clearly listed down the page. Simply watch the module video you wish to know more about. Feel free to watch the videos as many times as you wish and refer to the related topics below for further information.

  • How to Register for My Family Lounge Account

    Objectives:
    • Registering for a my Family Lounge Account
    • Creating a Password
    • Creating a Primary or Secondary Contact
    • Creating a Child
    • Linking an existing my Family Lounge to a new Company

    We recommend you watch the video below in full screen mode to get the most out of the session.

    Recommended Reading:
    Register an account
  • How to Create Your First Waitlist Request

    Objectives:
    • Signing into your my Family Lounge
    • Creating a Child
    • Creating a Waitlist request for a Permanent Booking
    • Viewing Waitlist request confirmation email

    We recommend you watch the video below in full screen mode to get the most out of the session.

    Recommended Reading:
    Create a waitlist application
  • How to Accept an Offer & Complete the Enrolment Form

    Objectives:
    • Viewing the Offer email for a Permanent booking
    • Signing into your my Family Lounge
    • Viewing the Offer for a Permanent Booking
    • Completing and submitting the Enrolment Form
    • Confirming the Permanent Booking

    We recommend you watch the video below in full screen mode to get the most out of the session.

    Recommended Reading:
    Accept an offer & complete enrolment form
  • How to make Casual Bookings in the My Family Lounge App

    Objectives:
    • Downloading the my Family Lounge App
    • Signing into the my Family Lounge App
    • Viewing the Calendar
    • Adding a Casual Day
    • Marking a Permanent Day as Absent

    We recommend you watch the video below in full screen mode to get the most out of the session.

    Recommended Reading:

    Accessing the My Family Lounge App

  • How to Make a Permanent Booking that has an Admin Fee

    Objectives:
    • Signing into the my Family Lounge
    • Creating a Permanent Waitlist request
    • Viewing the Admin Fee details
    • Viewing the Admin Fee Payment requirements
    • Paying the Admin Fee via Debitsuccess

    We recommend you watch the video below in full screen mode to get the most out of the session.

    Recommended Reading:
    Registering a waitlist application when an admin fee is required
  • How to Request a Change to an Existing Booking

    Objectives:
    • Signing into the my Family Lounge
    • Viewing Current bookings
    • Creating a new Booking request for a change of days
    • Viewing the change of days booking request email

    We recommend you watch the video below in full screen mode to get the most out of the session.

    Recommended Reading:
    Request a change in days
  • How to Reset a Forgotten My Family Lounge Password

    Objectives:
    • Signing into the my Family Lounge
    • Selecting Forgotten Password
    • Viewing the recovery email
    • Resetting the Password
    • Signing into the my Family Lounge using the new Password

    We recommend you watch the video below in full screen mode to get the most out of the session.

    Recommended Reading:
    Forgotten Password
  • How to Change Your Email Address and Password for Your My Family Lounge Account

    Objectives:
    • Signing into the my Family Lounge
    • Select Manage Account to view current details
    • Changing the current email address/username
    • Changing the current Password

    We recommend you watch the video below in full screen mode to get the most out of the session.

    Recommended Reading:
    Changing your email address