QK Technologies Pty Ltd (QK) is committed to maintaining the privacy and security of your personal information and complying with the obligations under the Privacy Act 1988 (Cth) and the applicable Privacy Principles.
This policy can be viewed on our website www.qktech.com.au
By accessing our Website and using our Services, You consent to the terms of this Policy and agree to be bound by it and our End User Licensing Agreement.
In relation to this policy, the use of the terms “You” or “Your” refers to all users of our website and our products and services.
QK collects Your personal information
QK is a provider of various software solutions provided to businesses and individuals on an ongoing basis. The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include but is not limited to information such as the individual’s name, email address, phone number, age, child care attendance related information, child activity records, bank account details, and accounts and financial information.
QK may collect personal information directly from You when You:
register to use the Service,
use the Service,
post to the QK forums, Blogs or Social Media platforms,
contact the QK support team, and visit our Website.
You can always choose not to provide Your personal information to QK, but it may mean that we are unable to provide You with the Service.
QK may receive personal information from You about others
Through Your use of the Service, QK may also collect information from You about someone else. If You provide QK with personal information about someone else, You must ensure that You are authorised to disclose that information to QK and that, without QK taking any further steps required by applicable data protection or privacy laws, QK may collect, use and disclose such information for the purposes described in this Policy.
This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information and QK’s identity.
Where requested to do so by QK, You must also assist QK with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.
QK collects, holds, and uses Your personal information for limited purposes
QK collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, QK may use the personal information we have collected from You for purposes related to the Services including to:
verify Your identity,
administer the Service,
notify You of new or changed services offered in relation to the Service,
carry out marketing or training relating to the Service,
assist with the resolution of technical support issues or other issues relating to the Service,
assist in the understanding of client needs to create software development priorities,
assist in the internal testing of products and services,
comply with laws and regulations in applicable jurisdictions,
and communicate with You.
By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. QK will only use Your personal information for the purposes described in this Policy or with Your express permission.
It is Your responsibility to keep Your password to the Service/s safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service.
QK can aggregate Your non-personally identifiable data
By using the Service, You agree that QK can access, aggregate and use non-personally identifiable data QK has collected from You. This data will in no way identify You or any other individual.
QK may use this aggregated non-personally identifiable data to:
assist us to better understand how our customers are using the Service,
provide our customers with further information regarding the uses and benefits of the Service,
enhance business productivity, including by creating useful business insights from that aggregated data, and
otherwise to improve the Service.
QK holds your personal information on servers located in Australia
All Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to QK’s servers as a function of transmission across the Internet. By using the Service, You consent to Your personal information being transferred to our servers as set out in this Policy.
By providing Your personal information to QK, You consent to QK storing Your personal information on servers hosted in Australia. While Your personal information may be stored on servers located in Hosting facilities it will remain within QK’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to QK, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, Your personal information.
QK takes steps to protect your personal information
QK is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.
We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
QK only discloses Your Personal Information in limited circumstances
QK will only disclose the personal information You have provided to us to entities outside the QK group of companies if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.
QK will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that QK may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.
You may request access to Your personal information
It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at email@example.com.
QK will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why.
We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to businesses and financial reporting legislation.
In providing the Service, QK utilises “cookies”. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.
You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.
We do not respond to or honour “Do Not Track” requests at this time.
You can opt-out of any email communications
QK sends billing information, product information, marketing announcements, service updates and service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. QK will remove You at Your request.
QK has a privacy complaints process
If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:
by letter to The Privacy Officer,
QK Technologies Pty Limited, PO Box 485, Morningside 4170, Australia.
Our Privacy Officer will endeavour to:
provide an initial response to Your query or complaint within 10 business days, and
investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.
This policy may be updated from time to time
QK reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. QK will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.
Last updated: June 2014