You looked at us before. Here's what's different now.
A lot has changed in how we migrate, onboard and support services making the switch from QikKids — and in what the platform itself can do for your service.
If your previous answer was "not yet", this page is for you.
We heard why you didn't switch.
So we fixed it.
When services told us they weren't ready to move, the reasons were consistent. Migration felt like a risk. Historical data felt vulnerable. And the idea of retraining a whole team — mid-term, mid-year, mid-busy — felt like one more thing nobody had capacity for.
Those weren't unreasonable concerns. They were fair. And rather than dismiss them, we went and built against them.
All rebuilt around
your reality
Migration that protects what matters
Our migration process is structured, in-house and designed specifically to retain your historical records, CCS data and reporting. You're not starting from scratch you're moving what you've built into a platform that can do more with it. A dedicated migration specialist manages the process end to end, so the weight of transition doesn't fall on your team.
Onboarding paced to your service — not ours
There's no standard timeline that every service is expected to squeeze into. Milestones are set around your team, your capacity and your calendar. Your onboarding specialist works with you to sequence training in a way that builds confidence rather than creates pressure. Services go live when they're ready not when the schedule says so.
Xplor Academy: training that keeps up with the platform
Software knowledge shouldn't sit with one person on your team, or expire the moment they leave. Xplor Academy gives every team member structured, self-paced learning pathways, so new starters ramp up faster and existing staff stay current as the platform evolves. It's not a one-off onboarding module, it's ongoing.
Support that doesn't disappear after go-live
Post-go-live is often where confidence wobbles. It's also where we've invested the most. Today, every service has access to a Customer Success Manager, regular product update communications, live events, and multiple support channels including a team that answers 93.7% of calls within five minutes.
PRODUCT EVOLUTION
The platform has grown with the sector
Since you last looked at Xplor Education, the product itself has continued to evolve — shaped by feedback from more than 8,000+ services across Australia and New Zealand, and by the compliance, funding and operational changes that have reshaped the sector.
Today's platform is better equipped to support:
Compliance changes
— including CCS updates, kindergarten and preschool funding requirements, and NQS documentation
Reduced everyday admin
— through automation across enrolments, payments, attendance, bookings and family communications, so your team spends less time on process and more time on care
Multi-service operations
— with single sign-on, consolidated reporting and cross-centre visibility for providers managing more than one location
This isn't a different product to the one you evaluated.
It's a more mature version of it —
built on the same foundations, with considerably more depth.
IN THEIR WORDS
Services that made
the switch
ASSUMPTION VS REALITY
What switching actually looks like
A lot of hesitation around migration comes from assumptions formed years ago — about process, complexity and disruption. Here's what the reality looks like today.
THE ASSUMPTION
"Migration will disrupt our service."
Switching platforms means weeks of chaos, staff confusion and families caught in the middle.
THE REALITY
Migration is planned around your service calendar, not ours.
Your dedicated migration specialist maps out what needs to move, manages the data transfer, and sequences the go-live so disruption is minimised. Most services describe the process as more straightforward than they expected — the preparation work happens behind the scenes, not on your floor.
THE ASSUMPTION
"We'll lose our historical data."
Years of enrolment records, attendance data and CCS history won't survive the move.
THE REALITY
Historical data migration is core, not optional.
Historical data migration is a core part of our structured onboarding process — not an afterthought. Records, reporting history and compliance documentation are retained so your service doesn't lose continuity, and your team isn't starting from a blank slate.
THE ASSUMPTION
"Support will drop off once we're live."
The attention you receive during onboarding won't last once you're up and running.
THE REALITY
Go-live is where our support model begins, not ends.
Every service has access to a dedicated Customer Success Manager, training pathways through Xplor Academy, product update resources, events and a support team available across multiple channels. We answer 93.7% of support calls within five minutes — because services need answers in the moment, not in a queue.
NO PRESSURE. NO PIPELINE.
You don't need to have made a decision.
A conversation with our team isn't a commitment to switch. It's an opportunity to see what's changed, ask the questions you have and get a clearer picture of what migration would actually look like for your service specifically.
