You get the human experience with QikKids because we value you and your business. You’re assisted by our expert National Support Centre that’s, open between 8.00am and 5.00pm (QLD time) Monday to Friday. To contact our Support Team simply call 1300 367 770 or email email@example.com.
No matter what time of day or night the Support Central is here to support you 24/7. It holds all the expertise knowledge so that you may easily access project guides to get your program implemented, view online help guides for quick and easy answers, download resources for communication to families, and view recommended training.
From time to time we may also require remote access to your PC for QikKids support or training. If requested by a Support Team member, please click on the button below to launch Remote Support:
Your annual license fee includes:
QikKids offers the most comprehensive support service to our customers in the industry. When recruiting new team members for our Level 1 Support Team, we seek out people with experience in child care sector. That way you can be sure you are talking to someone who is not only familiar with QikKids, but understands the issues you face every day.
Our technical support team to include: Business Analysts, Developers and Technical Specialists.
Your first point of call is our Level 1 Support Team. Should your enquiry relate to a ‘technical’ issue beyond basic assistance with QikKids, your call will be escalated to our Level 2 Service Team. We’ve assembled this team of highly skilled and experienced IT professionals to:
Remember, all Level 1 Support Team calls are covered in your annual subscription fee.
The levels of support offered by QikKids and relevant fees are below.
|QK Technical Services Team||What Does This Cover?||QK Technical Team Fees|
|Level 1 Support Team||General Software and “How do I” enquiries – How to do tasks - set up a centre, enrol a child, where to find things, basic error analysis, remote access where QK deems it appropriate to do so||$0
Covered in Annual Subscription Fee
|Level 2 Services Team||Complex Case Management, Customised Analysis & Services – Importing and exporting of data, correction of corrupt data, correction of complex client generated issues, custom reports, Transaction Gateway installation & training, client requests for remote access/vnc||$100 per hour*
charged in 30 minute blocks with a minimum fee of $50
|Specialist Consultancy Team||Consulting and Development of customised product solutions||$POA*|