They’ve obviously listened, they’re putting it into fruition, and are almost two steps ahead of us. So I’m really impressed!

They’re genuinely listening to us and they’re going, “That’s a really great idea.” They’re writing it all down. Things that we’re talking about, they’re actually saying, “We’re already doing that.

Q: Tell me about your experience with QikKids’ customer forums / co-design workshops?

A: I’m really enjoying it, there’s someone from every level of QikKids here today. We’ve got the software providers, we’ve got the people that we talk to on the phones, we’ve got our contacts for sales.

Q: How do you feel QikKids next has incorporated your feedback?

A: Things that we’re talking about, they’re actually saying, “Well, actually we’re already doing that. We’re releasing that in a couple of weeks.” They’ve obviously listened, they’re putting it into fruition, and they’re almost two steps ahead of us. So I’m really impressed!