I feel like I’m a part of developing what’s going to work for us all on the ground rather than someone behind the scenes.

Q: Tell me about your experience with QikKids’ customer forums / co-design workshops? How do you feel QikKids next has incorporated your feedback?

A: Today what we’re a part of is a QikKids workshop and forum on things that are happening currently and things that are going to happen in the future.

I feel like I’m really a part of developing what’s going to work for us all on the ground rather than someone behind the scenes. We’re being heard so it’s really good.

It’s also a good opportunity to hear what everyone else does, how they use it, what’s good for them, and other ways we didn’t think of that we could use it. So it’s always about learning new things, which is great. 

I can definitely see how you guys come up with great ideas because you ask everyone for their opinions

Q: Tell me about your experience with QikKids’ customer forums / co-design workshops? How do you feel QikKids next has incorporated your feedback?

A: It’s good to see everyone together and working as a team. It’s really nice to see that and I can definitely see how you guys come up with great ideas as well because you ask everyone for their opinions and it’s good that you take it on board too and not just say, “Oh, no. We’ve got something else.”

Working alongside QikKids really helps to bring QK into our services as well, to be a partner and a voice

Q: Tell me about your experience with QikKids’ customer forums / co-design workshops?

A: Coming to these QikKids forums really helps us as businesses to get our own thoughts and opinions out about what we want to see in the future.

 

Q: How do you feel QikKids next has incorporated your feedback?

A: Being at the last forum and now being at this one here, and seeing all those things we discussed in the forums previously come into action – and that we get to be a part of that see it all grow and go forward – is really exciting.

Just letting your customers talk about their pain points and help develop to make our jobs easier on the front line, it’s really good!

Q: Tell me about your experience with QikKids’ customer forums / co-design workshops? How do you feel QikKids next has incorporated your feedback?

A: With the regulations and everything changing all the time, we are having the opportunity to share our input and be able to cross those compliance requirements off easier through that parent integration and system integration.

The ability to be innovative and talking with all staff at QikKids has allowed us to be heard, making things a lot easier.

Q: Tell me about your experience with QikKids’ customer forums / co-design workshops?

A:  The ability to be innovative and talking with all staff at QikKids has allowed us to be heard, making things a lot easier for us an organisation and our product. I think with the ideas that we’re presenting as the YMCA, together with everyone else at these co-design forums, we’re really moving with parent demands and our organisational demands. And we’re moving quite quickly.

 

Q: How do you feel QikKids next has incorporated your feedback?

A: The ability to be innovative and talking with all staff at QikKids has allowed us to be heard, making things a lot easier for us an organisation and our product.

To see QikKids incorporate, respect us, and want to know what we as end users need out of the product, it’s fantastic.

 

Q: Tell me about your experience with QikKids’ customer forums / co-design workshops?

A: It’s been a really good experience. We’ve been long-term users of QikKids for over eight years – we feel well-supported and we feel all our ideas are being listened to.

 

Q: How do you feel QikKids next has incorporated your feedback?

A: We’ve seen many changes since using QikKids, particularly now with the new CCS changes. So to see QikKids incorporate and respect us, and want to know what we as end users need out of the product, it’s fantastic.

They’ve obviously listened, they’re putting it into fruition, and are almost two steps ahead of us. So I’m really impressed!

They’re genuinely listening to us and they’re going, “That’s a really great idea.” They’re writing it all down. Things that we’re talking about, they’re actually saying, “We’re already doing that.

 

Q: Tell me about your experience with QikKids’ customer forums / co-design workshops?

A: I’m really enjoying it, there’s someone from every level of QikKids here today. We’ve got the software providers, we’ve got the people that we talk to on the phones, we’ve got our contacts for sales.

 

Q: How do you feel QikKids next has incorporated your feedback?

A: Things that we’re talking about, they’re actually saying, “Well, actually we’re already doing that. We’re releasing that in a couple of weeks.” They’ve obviously listened, they’re putting it into fruition, and they’re almost two steps ahead of us. So I’m really impressed!

I love that we’re able to take our clients’ feedback and take it straight to the software designers at QikKids.

I think it’s really important in a business and software provider that you guys are allowing us to have that wholehearted experience – I feel like what we’re doing at the QikKids forums is really going to benefit our clients and the children.

 

Q: Tell me about your experience with QikKids’ customer forums / co-design workshops?

A: I am loving the workshop so far. I really love that all of us who use QikKids have been invited to attend the workshop.

 

Q: How do you feel QikKids next has incorporated your feedback?

A: I love that we’re able to take our clients’ feedback and take it straight to the software designers at QikKids. And then you guys can take it from the floor level to make it to what the parents need.